Refund policy


All sales are final.
However, if your item arrives damaged or defective, you may request a return or exchange. Returns must be authorized by our team before being sent. Unauthorized returns may be refused or deemed ineligible for a refund.

Return Conditions:
Returned items must include the original jewelry box, any certificates, and tags (if applicable), and must not show signs of wear, resizing, or damage.

Return Eligibility:

  • Customers in the EU and UK: Contact us within 48 hours of delivery to initiate a return. Once approved, you have up to 14 days from delivery to return the item.

  • Customers outside the EU and UK: Contact us within 48 hours of delivery. Once approved, the item must be returned within 7 days of delivery.

Items must be unworn, unused, and returned in their original packaging, including any lab report certificates.
Custom, engraved, or personalized items are not eligible for return. Final sale or discounted items are non-returnable. Final sale items include any item marked as "final sale" or part of a promotional discount.

The following items are NOT eligible for return:

  • Custom, engraved, or personalized jewelry
  • Items showing signs of wear, resizing, or damage
  • Items returned without original packaging or certificates
  • Items marked as "final sale" or discounted

To request a return, please email us at swefinejewelry@gmail.com within 48 hours of delivery. Include your order number and a brief explanation of the reason for the return. We will respond with return instructions and the return address.

Return Shipping and Refunds:
Customers are responsible for all return shipping fees. We recommend using a trackable shipping service and retaining proof of return, as we are not responsible for lost or damaged return shipments. Please ensure your return is securely packaged.

Once your return is received and inspected, we will notify you of approval or rejection. Approved returns will be refunded to your original payment method. Please allow 5–10 business days for the refund to appear in your account. Original shipping costs are non-refundable.

Still have questions? We’re happy to help — just email us at swefinejewelry@gmail.com.